Terms Of Service
Last updated on September 16, 2025.
Introduction
Welcome to Genesis Productions! We specialise in providing media and design services tailored specifically to churches, private and public sector organisations. Our commitment is to support your business or ministry with creativity and efficiency.
These Terms and Conditions ("Terms") constitutes a legally binding agreement by and between Genesis Productions (“GP”, “we”, “us” and terms of similar meaning), a partnership firm managed by Mr. Daniel Prem Kumar registered under the government of Telangana and the client, whether personally or on behalf of an entity (“Client”), with regard to access and use of Genesis Productions’ website: https://www.genesisproductions.in/ (the “Website”) and any other media form, channel, mobile website or mobile application related, linked or otherwise connected thereto.
Account Registration and Management
To register for an account with us, you must be of legal age to enter into a binding agreement. By creating an account, you represent and warrant that you are at least 18 years old or the age of majority in your jurisdiction, whichever is older. If you are under the legal age, you may only use our services under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Service.
By creating an account with us, you agree to:
• Provide accurate and current information about your organization.
• Maintain the security of your account and promptly notify us of any unauthorized use.
• Be responsible for all activities that occur under your account.
Prohibited Activities
As a user or member of Genesis Productions, you agree not to engage in the following:
• Password sharing: Your username and password should be kept confidential. If others from your organisation wish to submit and manage projects with us, they can be added to your guest list with their own email and access.
• Commercial Use: Any commercial use, resale, or "white-labeling" of our services must be specifically disclosed and approved by us in writing. This includes using our services to create content for third parties or reselling any deliverables generated through our services without prior agreement.
• Illegal Activities: Participating in illegal activities or encouraging criminal behaviour.
• Harassment and Abuse: Harassing, intimidating, or abusing other users; promoting hate speech, violence, or harm against individuals or groups.
• Misuse of Service: Misusing the services provided, including spamming, sending unauthorised advertisements or solicitations, or introducing malicious software.
• Intellectual Property Violations: Infringing on the intellectual property rights of others or Genesis Productions, including unauthorised use, reproduction, or distribution of copyrighted content.
• Security Breaches: Attempting to disrupt the security of the service, accessing unauthorised data, or exploiting service vulnerabilities.
• Fraud and Deception: Engaging in deceptive practices or committing fraud.
• Data Protection and Privacy: Violating applicable data protection and privacy laws by misusing personal or sensitive information obtained through the use of our services.
• Reporting Violations: If you observe any of the above violations, please report
them to us via email to contact@genesisproductions.in
Termination Clause
Engaging in any prohibited activities may result in the immediate termination of your account without prior notice. We reserve the right to take any necessary action, including but not limited to: Suspending or terminating
your account, blocking access to our services, reporting the activity to appropriate law enforcement authorities, taking legal action as deemed necessary to protect our users and our platform. By using our services, you agree to comply with these terms and understand that failure to adhere to these guidelines can result in the above
stated consequences. Our priority is to ensure a safe, respectful, and lawful environment for all users.
Services Offered
Our services include a range of graphic design, video production, social media strategy, branding, and website design and management options tailored to meet the unique needs of churches and similar organizations. Specific services available are outlined on our pricing page and individual service agreements.
Understanding Our “Unlimited” Services
Our base "Unlimited" plans are designed to accommodate the typical monthly media needs of a single-campus
church. Here’s what "unlimited" means in practical terms:
• Typical Usage: Most single-campus churches typically need between 5 and 12 custom media elements created in any given month. This can include designs, videos, and other media elements.
• Busy Seasons: During busier ministry seasons such as Christmas, Easter, and fall-season ministry launches, the need may increase. We call these plans "unlimited" to provide flexibility and prevent you from worrying about project limits during these times. Active Project Caps To ensure fair and efficient service delivery for all members, active project caps are in place:
• Unlimited Plan Members: Limited to 7 active graphic projects.
• Unlimited + Video Plan Members: Limited to 12 active projects, which can include any combination of video and graphic projects (e.g., 5 video projects and 7 graphic projects).
• Video-Only Plan Members: Limited to 5 active video projects.
Definition of Active Project: An active project is any project that is currently being worked on and is in one of the following stages: Received, Waiting Feedback, More Info Needed, Needs an Update, and Deliverables Needed. How It Works: While you can submit an unlimited number of projects, only projects within the cap limit will
be actively worked on. Any additional submissions will be queued until space becomes available. Please note that active project caps apply solely to Unlimited, Unlimited + Video, and Video-Only plans. They do not affect any add-on services, such as Social Media plans or other future add-on offerings.
7. What are your privacy rights?
Our turnaround times for projects vary depending on the type and complexity of the request. Most design projects have a general turnaround of 2-3 business days, while other specific project types, such as Social
Packs, may require 4-6 business days. For detailed information on the turnaround times for various types of projects, please refer to our Planning Calendar. Please note that these turnaround times are estimates and are not guaranteed. Genesis Productions will not be held liable for missed deadlines. If you have any concerns
about meeting specific deadlines, we encourage you to contact us for advice on the best planning strategies. While we strive to meet the estimated turnaround times, there are circumstances (collectively referred to as "force majeure events") beyond our control that may impact our ability to deliver on schedule. These include, but are not limited to: Natural disasters (e.g., earthquakes, floods, hurricanes), acts of war or terrorism, government regulations or actions, epidemics or pandemics, power outages or interruptions, technical failures or disruptions in internet service. Genesis Productions will not be held liable for delays or failures in performance resulting
from force majeure events. We appreciate your understanding and cooperation in such situations.
Billing and Payment
Subscription and Product Fees:
Fees for subscriptions and additional services are detailed on our pricing page. Payment is due and considered fully earned at the beginning of each billing cycle and covers the upcoming period.
Payment Terms:
We accept payments through major credit cards and other approved payment methods. All payments are securely processed and must comply with our billing terms. Payment failure of any sort may result in the temporary suspension of access to your membership until resolved. In the event of a payment failure, we will provide notifications and guidance on how to resolve the issue and restore your service. All fees and charges for our services are listed in US dollars (USD) and must be paid in USD for customers outside India and in Indian Rupees (INR) for customers in India. We do not accept payments in other currencies apart from USD and INR. If you are making a payment from outside the United States and are paying in USD, your bank or payment provider may apply currency conversion rates and fees. We are not responsible for these charges or any discrepancies
arising from currency conversion.
Changes To Subscription Plans:
To modify your subscription plan, please contact us by writing to contact@genesisproductions.in.
Changes will affect your billing from the next cycle onwards.
Adjustments To Pricing:
Please note that subscription fees are subject to change. Existing rates are not guaranteed to be "grandfathered" unless explicitly stated in a written agreement. We commit to emailing the membership administrator with at least 60 days notice of any fee adjustments prior to any changes to your current membership rate.
Billing And Payment Disputes:
If you have any questions or disputes regarding your billing or payments, please contact us by writing to contact@genesisproductions.in immediately. We will investigate and resolve any billing issues promptly. In the event of a billing error, including errors resulting in incorrect charges or un-billed services, Genesis Productions reserves the right to correct the error retroactively. This may include charging for previously un-billed services or issuing refunds for overcharges.
For un-billed services, we will notify the member and work collaboratively to reach a fair resolution, which may include back-payment for services rendered during the affected period. Members will be given the opportunity to review and discuss the correction before any charges are applied.
Communication and Revisions
Project Communication: All project-related
communications and revision requests must be conducted in written form to ensure
clarity and a record of the interactions. This should be done through:
• Our Project Request Form, which is specifically designed to capture all necessary details and revisions.
• Comments made directly on the project within Trello, our project management tool. We do not offer support via phone or video calls for discussing project details or revisions.
Intellectual Property Rights
Unless otherwise indicated, the Website is the property of Genesis Productions and all source code, databases, functionality, software, website designs, audio, video, text, photographs and graphics of any nature and regardless of format (herein, collectively or individually, the “Content”) and the trademarks, service marks, and logos contained there (the “Marks”) are owned and controlled by Genesis Productions and are protected by copyright and trademark laws and any other applicable intellectual property law or regulation of India, foreign jurisdictions and international conventions. The Content and Marks are provided “As-Is” for your information and personal use only. Except as expressly provided herein, no part of the Website and no content may be copied, reproduced, aggregated, republished, uploaded, posted, displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without Genesis Productions’ express prior written permission. Genesis Productions reserves all rights in the Website, Content and Marks.
• Scope of User License: The license granted by you includes the right for Genesis Productions to make the content available to other companies, organisations, or individuals with whom we have relationships for the provision of services, and to use your content in connection with the provision of those services.
• Retention of Rights: You retain all rights to any content you submit, post, or display on or through our services. Genesis Productions acknowledges that you own or have the necessary rights, licenses, consents, and permissions to use and authorise us to use your content as specified in these Terms.
Genesis Productions’ Creations
All materials created by Genesis Productions, including but not limited to designs, graphics, videos, and written content (collectively, "Creations"), are the intellectual property of Genesis Productions.
User License: We grant you a non-exclusive, non-transferable, royalty-free license to use our creations solely for your church or organisation's internal purposes.
Restrictions: You may not use, reproduce, distribute, or display our Creations for commercial purposes or transfer any rights to third parties without our explicit written consent.
Handling of Member-Submitted Media
Genesis Productions respects the ownership and privacy of all media submitted by our members, such as photos and videos. Before using any member-submitted media for resale or other purposes, we will replace such media with stock content. Genesis Productions will obtain explicit permission from the member for any submitted media to be used without replacement.
Data Protection and Privacy Laws
We are committed to protecting your privacy and complying with applicable data protection and privacy law. Our data handling practices are designed to ensure transparency, security, and compliance with applicable regulations. Our Privacy Policy provides comprehensive details on our data handling practices and your rights. For more detailed information on how we collect, use, and protect your personal data, please refer to our
Consumer Protection Laws
We are committed to ensuring our services comply with applicable consumer protection laws to provide transparency and fairness in our dealings with users.
Transparency and Disclosure
We provide clear and accurate information about our services, including pricing, subscription terms, and any additional charges that may apply. You will be informed of any significant changes to these terms or our services at least 60 days in advance.
Fair Billing and Payment Practices
All fees and charges are transparently communicated before you commit to a purchase. We provide detailed invoices and receipts for all transactions, including subscription renewals.
User Rights and Remedies
You have the right to access, rectify, and delete your personal data, as well as to object to or restrict the processing of your data. In case of any disputes or issues with our services, you can contact us for resolution. We are committed to resolving all complaints promptly, fairly and amicably. We regularly review our policies and practices to ensure ongoing compliance with consumer protection laws and regulations.