Payments Policy
Last updated on September 16, 2025.
Terms and Conditions for Payment Processing
These Terms and Conditions (“Terms”) govern your use of our payment gateway for completing transactions. By proceeding with payment, you agree to be bound by these terms. Please read them carefully.
Authorization of Payment
• By providing payment details, you authorise Genesis Productions to charge the specified amount to your selected payment method.
• You must provide accurate and complete information. Failure to do so may result in the transaction being declined.
Transaction Confirmation
• Upon successful payment, you will receive a confirmation email or SMS notification containing transaction details.
• This confirmation is your receipt of payment; please keep it for future reference.
Cancellation Policy
• Once a payment is processed, it may not be possible to cancel the transaction. Please review all details carefully before confirming.
• For any cancellation requests, please contact our support team immediately. We may, at our discretion, assist in reversing charges if possible.
Refund Policy
• Genesis Productions reserves the right to deny refunds based on its own self discretion and without notice or liability to Client. Refund requests are assessed on a case by case basis. Should Client request a refund during the first month of use, all materials produced by Genesis Productions are ownership of the company and are prohibited from being used by the Client in any way.
• If a refund is deemed to be appropriate, there will be a 25% fee assigned to the remaining billable period.
• Genesis Productions reserves the right to take appropriate legal actions against the Client for breach of this paragraph.
Privacy and Data Security
• Your personal and payment information is collected, stored, and processed in accordance with our
• We employ industry-standard security measures to protect your data, but we cannot guarantee complete security.
Disputed Transactions
• If you believe there has been an error or unauthorised transaction, please contact our support team within [specify time frame, e.g., 30 days] of the transaction date.
• We will investigate and, if necessary, take corrective action as per applicable laws and policies.
Limitation of Liability
• Genesis Productions is not liable for any direct, indirect, incidental, or consequential damages arising from your use of this payment gateway, including transaction processing errors or interruptions.
• We make no warranties or guarantees, either express or implied, regarding the availability or functionality of the payment gateway.
Changes to Terms
We reserve the right to modify these Terms at any time. The updated Terms will be posted on our website and/or payment gateway, and continued use of the gateway after changes have been posted signifies acceptance of the revised Terms.
Contact Information
For questions, concerns, or assistance with payment issues, please contact us at:
By proceeding with this payment, you confirm that you have read, understood, and agree to these Terms and Conditions.